We believe Got You Covered is up there with the best places to work in the UK.  We are proud to have been shortlisted as finalists for Personal Lines Broker of the Year at three elite industry awards. We have a young, vibrant and diverse workforce that are invested in being the best at what we do. Working as part of our customer service team you will be responsible for ensuring our customers receive the best possible service each time they contact us.

Roles and Responsibilities

• Telephone and administrative based customer service position
• Delivering great customer care in a warm, genuine and friendly manner
• Prioritising and processing customer contact via telephone and email
• Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance
• Conducting outbound calls to customers & third parties to follow up on case updates
• Processing incoming communication from third parties to ensure our systems and customers are kept up-to-date
• Maintaining thorough and accurate records
• Delivering targets and working towards deadlines
• The successful candidate must have a strong can-do mentality and be comfortable in a high pressure call centre environment

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills and Experience

• Telephone experience of inbound and outbound calls
• Excellent communication skills, both written and oral
• Friendly, patient and helpful
• Team player with the ability to flex requirements to meet the needs of the business
• Exceptional attention to detail
• Experience with Microsoft Office: Word, Excel and Outlook

Beneficial but not essential

• Experience in the insurance industry
• Experience within motor insurance
• CII qualification
• Experience with Open GI software

Salary and Benefits

• Salary £24,000
• Company Pension Scheme
• 21 days annual leave plus all English bank holidays
• Eye tests with contribution towards cost of spectacles (if required for VDU use)
• Employee assistance program
• Cycle to work scheme

Schedule

• Monday to Friday, early or a late shift.
• Early - 08:30 – 17:30
• Late - 10:00 - 19:00
• Every Third Saturday 09:00 – 15:00

Does this sound interesting to you? Then we would like to hear from you.

Please send CVs to sabine.jurgens@gotyoucovered.com