Roles and Responsibilities

• Telephone based customer service position
• Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance
• Outbound calls will also need to be made to customers to chase outstanding items required to complete their policy
• Working within the customer service department you must have exceptional attention for detail and provide a service of the highest possible standard
• The successful candidate must have a strong can-do mentality and be comfortable in a high pressure call centre environment
• Working to deadlines you will also be required to liaise with our internal underwriters and our insurer partners to provide the best possible service to our customers
• You will also be prepared to pitch in to assist in other areas and go the extra mile to see the business succeed.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills and Experience

• Experience with Open GI software (intermediate level)
• Experience with Word and Excel (intermediate level)
• Experience in the insurance industry
• Experience with motor insurance
• Telephone experience of outbound and inbound calls
• Excellent communication skills, both written and oral
• Team player with the ability to flex requirements to meet the needs of the business
• Experience of working towards and achieving targets

Beneficial but not essential

• CII qualification

Salary and Benefits

• Salary range £19,000 - £24,000 depending on experience
• Eye tests with contribution towards cost of spectacles (if required for VDU use)
• Employee assistance program
• Cycle to work scheme
• 21 days annual leave plus all English bank holidays

Please send CVs to patrick.manton@gotyoucovered.com